Frequently Asked Questions

How does COVID-19 affect my collection?

As the lockdown has now ended there shouldn’t be any restrictions regarding collection however we still believe as a precaution, a mask should worn by your self while dealing with our staff,. If you would like to check before proceeding feel free to get in touch and we will be able to advise. Many thanks for your patience and understanding.

How do I get paid?

The most common method of payment available are Bank Transfer and Cheque Payment. Bank Transfers are usually instant or are cleared within hours from the time of collection. Cheque Payments can be issued on collection but can take a few days to clear with your bank. 

I do not have the V5C (Logbook)?

We can normally collect without the V5C, if you add this wthin the comments section on the form we can thencan confirm when we contact you. It is important that the registered keeper notifies DVLA in writing that the vehicle has been scrapped/sold using the details from the driver on the day of collection. If you need details of your vehicle feel free to contact us by phone or via our online chat facility.

The person present at the time of collection will have to provide Photo I.D and some form of address proof,recent Utility Bill/Bank statement, etc

How soon can you collect my car?

In a lot of areas we can collect same day if we are available, or the next day. The average is currently 1 to 2 working days as we may be busy in your area. The collection team will call you to arrange a time and day for the collection once you have accepted the price.

Do you sell spare parts?

Yes , we have a wide stock of parts available on the shelf ready for collection , just need a registration number or model  to check f the part is in stock, some stock is now listed on ebay but due to time restraints we may have your part in stock but not catalogued in which case its always better to ask.

What do I need to provide on collection?

The person present at the time of collection will need to provide us with their own Photo I.D, and proof of address (Utility Bill/Bank Statement etc, that is less than 3 months old), the keys and, if possible, the V5C (log book). We may also ask for spare keys and any other paper work, such as service receipts and old MOTs.

Can you collect while I'm at work?

As long as someone is there for the collection. It doesn’t have to be the registered keeper or the legal owner, but the person present at the time of the collection will need their personal photo I.D and a recent Utility bill/bank statement, etc for their proof of address (This does not have to match the V5C or the location of the vehicle) If they have those, we can collect the vehicle.

What do I do with the V5C (log book)?

On collection, the driver will complete Section 9 (or section 4 on the new V5C/logbooks issued in April 2019)
of the V5C and hand this back to you for you to send to DVLA (we recommend recorded delivery). If you have requested a Certificate of Destruction (CoD), it should arrive within 48 working hours. If you don’t have the V5C then you will need to notify DVLA in writing that you have scrapped/sold the car using the details from the driver on the day of collection. If you need details of which collection team collected your vehicle feel free to contact us by phone or our online chat facility.

Do I need to fill any documents in when scrapping the car?

On collection, the driver will complete Section 9 of the V5C (or section 4 on the new V5C/logbooks issued in April 2019) and hand this back to you for you to sign and send to DVLA (we recommend recorded delivery). If you don’t have the V5C then you will need to notify DVLA in writing that you have scrapped/sold the car using the details from the driver on the day of collection. If you need details of which collection team collected your vehicle feel free to contact us by phone or our online chat facility.

Will I get a receipt?

You will receive an email confirmation from us regarding the disposal/sale of your vehicle. This will include all of the relevant information you need. You can print the email out and keep it for your records

Why do I need photo I.D to Scrap My Car?

Due to the Scrap Metal Dealers Act 2013, we now need to obtain a copy of your Photo I.D and a recent Utility Bill (no more than 3 months old). We understand that this may be inconvenient and it was never required before, but that is now the law. We don’t create the rules; we just have to make sure we adhere to them

I have no Keys?

Just leave it to us. When we contact you to confirm your details, let us know about any obstructions or height restrictions that may make the car extra-difficult to recover. We do our best to recover any car no matter the situation, this may affect the price due to the extra time required to collect or other vehicles need to be sent.

What to do with my car insurance?

You can cancel your car insurance as soon as the car has been collected. If you cancel your insurance before the car is collected, then it is illegal for you to use it on the public highway. If you are replacing your old car with a new one, you should contact your insurance company as they may be able to replace the vehicle on the policy or issue a refund.

What is a COD or Certificate Of Destruction?

COD (certificate of destruction) is a certificate that can only be provided by a company that is registered as an ATF (authorised treatment facility). We only work with established and reputable registered ATF companies, so if you request a COD you will receive one. You can also be confident that your car will be recycled correctly and legally. However if you do not request a COD, the collection company can decide to repair and sell the vehicle on - also advised via the DVLA website https://www.gov.uk/scrapped-and-written-off-vehicles/where-vehicles-can-be-scrapped

Merton Vehicle dismantlers are registered on the government website as an (ATF) Authorised treatment facility, this means we meet government requirement when scrapping and recycling your vehicle, this provides peace of mind for the customer as they can rest assured there is no risk and verifies we are a company you can trust, There are many companies that do not follow these guideliines and therefore you could find yourself dealing with speeding and parking tickets for a car you had disposed of , thats why when disposing of a vehicle you should always check you are dealing with an Authorised Treatment Facility,  you can click the following link to view the government  website https://www.gov.uk/scrapped-and-written-off-vehicles or choose this link to confirm we are listed on the government website https://www.gov.uk/find-vehicle-scrapyard for further advice please call our friendly team on 0151 922 8144

What is the law in regard to scrapping a car?

Please use the following link to find out your responsibilities when scrapping a car

https://www.gov.uk/scrapped-and-written-off-vehicles